PIA Service Agreement

Professional Property Care
Now Backed by Standards & Promises
You Can Count On

At PIA, we believe property management should go beyond collecting rent — it should protect your investment and grow your returns. That’s why we launched the PIA Service Agreement — Australia’s first premium rental service agreement with 12 core services, 33 service standards, and 14 written guarantees.

This marks a shift from simple management to true commitment — where we don’t just promise better service, we guarantee it in writing.

With over 6,000 properties under management and industry-leading vacancy rates, we offer landlords a more reliable, results-focused, and transparent way to maximise rental income. And if we don’t deliver? We pay.

As a Property Owner
Do These Issues Haunt You?

One-Click Solution

Hard to rent out and even harder to manage?
No one takes responsibility when issues arise?

Rising management fees, yet no proactive service?
No support when you’re ready to sell?

Real Service, Real Accountability

Written guarantees that protect your investment—every step of the way

Finding New Tenant

Protects you from unnecessary vacancy loss:

Leasing Advertisement
PIA will purchase a Premium Ad on Domain or REA at no cost to the landlord if a qualified tenancy application isn’t secured within three (3) weeks after the property is vacant.
Leasing Inspection
Minimum of 2 inspections per week for occupied properties, and 3 per week for vacant properties.
Weekly Feedback
We guarantee weekly leasing updates to keep landlords fully informed.

Property Inspection

Cares for your property like ours:

Routine Frequency
A minimum of 2 routine inspections are conducted every 12 months.
Missed Inspection Guarantee
Landlords will be reimbursed $100 for any missed routine inspection.
Comprehensive Report
Our advanced systems deliver detailed inspection reports.

Property Maintenance

Solves problems like we’re the ones waiting:

Maintenance request
All maintenance requests are responded
to within 1 business day.
Transparent quotes
Quotes are provided directly by contractors. If PIA staff accepts any undisclosed benefit, we will pay 10 times the amount.
Dedicated Team
Our experienced coordinators specialise
in resolving all repair requests. If
misconduct is proven in handling a repair, PIA will cover the loss.

Rental Review

Reviews your rent like it’s our own income:

Timely Rent Reviews
Expert market analysis starts 90 days before rent increases eligibility. Delays on our part? We’ll cover the loss.
Market Assessment
Our cutting-edge systems and expert staff deliver accurate rental appraisals.
Tenant Negotiation
Our team brings excellent negotiation skills to every rental discussion with tenants to secure the best rental outcome.

Tenancy Dispute

Prepares every case like we’re in front of the tribunal:

Expert Dispute Handling
Our experienced team manages disputes calmly, fairly, and strategically to protect your rights and resolve issues efficiently.
Tribunal Representation
If escalated, we prepare all documentation and represent you at NCAT (or equivalent), minimising your time and stress.
Evidence & Documentation
We keep detailed records of all communications, inspections, and notices to support your case.

Responsive Communication

Keeps you informed like we’re the ones waiting on answers:

Fast Response Guarantee
All landlord and tenant enquiries are acknowledged within 1 business day, ensuring no question or concern goes unnoticed.
Proactive Updates
We keep you one step ahead with timely updates on all critical matters so you’re never left wondering about the status of your property.
Communication Log
Every interaction is recorded in our
system, so you always have a clear record of discussions and decisions.

Expertly Structured, Relentlessly Service-Driven

Your All-Star Property Management Team

At PIA, your asset is supported by a dedicated six-role expert team all working together with clear roles and rapid response to safeguard your valuable asset.

Professional Property Care
Now Backed by Standards & Promises
You Can Count On

As a Property Owner
Do These Issues Haunt You?

Real Service, Real Accountability

Finding New Tenant

Property Inspection

Property Maintenance

Rental Review

Tenancy Dispute

Responsive Communication

Expertly Structured, Relentlessly Service-Driven

Your All-Star Property Management Team

Leasing
Expert

Senior Accountant

Maintenance Coordinator

Landlord Representative

Property Inspector

Tenant
Liaison

Australia’s First of Its Kind

The PIA’s Upgraded Service Agreement, Fully Explained

How PIA save your money

Professional Property CareNow Backed by Standards & Promises You Can Count On

As a Property OwnerDo These Issues Haunt You?

Real Service, Real Accountability

Finding New Tenant

Property Inspection

Property Maintenance

Rental Review

Tenancy Dispute

Responsive Communication

Expertly Structured, Relentlessly Service-Driven

Your All-Star Property Management Team

LeasingExpert

Senior Accountant

Maintenance Coordinator

Landlord Representative

Property Inspector

TenantLiaison

Australia’s First of Its Kind

The PIA’s Upgraded Service Agreement, Fully Explained

How PIA save your money

Professional Property Care
Now Backed by Standards & Promises
You Can Count On

As a Property Owner
Do These Issues Haunt You?

Leasing
Expert

Tenant
Liaison